People may try to renew permits, pay fees, or submit forms only to discover that an online public service is unavailable for maintenance.
Category: technology
Public Service Websites Need Better Save-and-Email Confirmation Options
People completing important online public forms may want a copy of what they submitted, yet many systems provide only a brief confirmation screen.
Light Pollution and the Disappearing Night Sky
Many students have never seen a truly dark sky. City lights, school buildings, advertisements, cars, and apartments make the night bright enough that stars almost […]
Family Accounts Need Separate Activity Histories
Shared subscriptions should keep individual activity, recommendations, purchases, and privacy settings separate within one household account.
App Permission Reminders Should Explain Recent Use
Permission reminders should tell users when and why an app recently accessed location, contacts, microphone, camera, or files.